Reviews & Comparisons of VoIP Providers

Vonage

Editor’s Rating
Sound Quality
Reliability
Features
Price
Average Ratings (from 37 ratings)
Sound Quality
Reliability
Features
Price

Vonage is a leading VoIP service provider with a large customer base. It offers many different exciting calling features through its various calling plans. Let us have a look at the different aspects of its service.

Voice Quality

Voice quality is something that customers really want to have at all costs from a VoIP service. A prime reason for customers to switch from the traditional phone system to an internet phone is the quality of voice offered. Vonage is a very big name in VoIP industry, but I was not truly satisfied with the voice quality that they deliver. With such a large customer base, they struggle with the management of their voice quality. I felt their quality of voice just below the excellent mark and they need to look at resolving this issue.

Service Features

Service features are a key ingredient of a good VoIP provider. Vonage offers a feature rich VoIP service. There is a whole bunch of features that you can enjoy using their service like caller ID with name, call transfer, caller ID blocking, call return, do not disturb, assistance block, and Vonage access number. Vonage ensures that you don’t find any important calling feature missing in its service.

Service Reliability

Vonage has a very busy service. Such a large number of customers do also affect the reliability of a service. Only few service providers with such large number of customers can manage their service effectively. I unfortunately was not able to find that reliability factor to the real level of satisfaction that I expect from a VoIP service like Vonage.

Calling Plans

Vonage offers number of calling plans to its customers. They basically offer four types of calling plans. Vonage Lite is the cheapest calling plan that starts from $9.99 per month and the most comprehensive plan offered by Vonage is Vonage Pro offered at $34.99 per month. All calling plans have all the necessary calling features.

Price

Price is a key measure when we look at the different VoIP options. Vonage is a big company, and customers expect them to be low cost. The quality which it offers to its customers dwindles below the standard and its reliability is also becoming questionable with the increasing number of customers. With all these VoIP calling issues in mind, Vonage seems to be expensive. It should review its pricing strategy and give its customers a trouble free service.

Vonage is a major internet phone service but a lot of customers are not satisfied from it, because of it lacks dependability and its voice quality has also become distorted.

Vonage4.3125admin2011-10-11 04:28:54Vonage is a leading VoIP service provider with a large customer base. It offers many different exciting calling features through its various calling p…
Vonageadmin4.31252011-10-11 04:28:54Vonage is a leading VoIP service provider with a large customer base. It offers many different exciting calling features through its various calling p…
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  • Matthew Schneider
    Sound Quality
    Reliability
    Features
    Price

    Well i can only say that all the negative reviews that i found about vonage seemed to be biased because my experience with vonage has been superb and for the last 3 years i did not need to call the sales rep even once to fix or help in any problem.

  • Kevin Callaghan
    Sound Quality
    Reliability
    Features
    Price

    I used to have fonvantage and now i am switched to vonage upon a friend’s suggestion. I am thankful to him that he helped me get rid of my old poor quality phone service. I am really happy with vonage and there aren’t any complaints that i have with vonage.

  • Marc Schaeffer
    Sound Quality
    Reliability
    Features
    Price

    I can only say that vonage has been a very nice service. there weren’t any problems that i felt. I have been using many internet phone services in the past and all i can say is that they were all having problems. Coming to vonage was a relief.

  • Harold Lewter
    Sound Quality
    Reliability
    Features
    Price

    I must say that all the bad reviews about vonage that you read online are not true. I do have some problems with vonage at times but they are far better than many other services out there which just want your money and no service to offer in return.

  • Henry K
    Sound Quality
    Reliability
    Features
    Price

    Just got the phone connection of vonage and the best part is that i can use it with any PC that can be connected to a fast internet connection. Now i can easily make and receive phone calls and am pretty excited about more it can give me.

  • Andrew
    Sound Quality
    Reliability
    Features
    Price

    I used to make phone calls from my cell phone and vonage’s phone service offers superior call quality. And the overall package is cost effective. I would recommend vonage to all my friends and family members. thank you vonage.

  • Sharon
    Sound Quality
    Reliability
    Features
    Price

    All the calls that i have so far made from vonage’s service were problem free. all the phone calls to national and international destinations were of the same good quality, and i like vonage.

  • Gregory Nelson
    Sound Quality
    Reliability
    Features
    Price

    I have used more than five voip providers in the last three years. However, the I am with the vonage for the last one year as I could not dare to change it because they provided quite satisfactory service. Voice quality is good. Their support team is great and prices are low. In short, this is a perfect VoIP phone service.

  • MB John
    Sound Quality
    Reliability
    Features
    Price

    I had heard a lot of bad things about Vonage and was really scary about trying them. But when i saw the number of their customers, i thought to give it a shot. Customer service was fine and i went sailing through the sign up and setting. I have been using their service for six months and with the exception of minor issues i do not have anything against Vonage. They are a good VoIP service, to say the least.

  • Gerald Perry
    Sound Quality
    Reliability
    Features
    Price

    If you ask me about the experience with vonage, I would say it was outstanding. A friend recommended me vonage phone service a year go. I wanted to use vonage out of USA so it was a bit difficult to configure in the beginning. However, once I got connected with Vonage, it created no problem at all.

  • Dean Holt
    Sound Quality
    Reliability
    Features
    Price

    I purchased vonage because I was told it was a low cost calling solution. Once I got through the configuration process with vonage, I never faced any problem. I have connected the vonage’s adapter to main jack of my home phone wires. This way, I can use vonage service on all three phone sets at home. I have recommended vonage to many of my friends. Like all other voip services, vonage also requires high speed internet.

  • Franklin Brodsky
    Sound Quality
    Reliability
    Features
    Price

    I have been a vonage customer for the last two years. In the beginning, there was a problem of dropped calls. I contacted their tech support and they got me out of that problem. The problem was resolved. Actually this was because of an internet wire problem. After that, there was never any issue with Vonage in the last two years.

  • Dan Pollak
    Sound Quality
    Reliability
    Features
    Price

    I have been using vonage or the last four months. My internet speed is up to 8 mb so I never have to face any issue with this service. On my ordinary land line phone, I usually ahve 1-2 outages monthly. This never happens with vonage. Besides the outstanding service, features are also great.

  • James Bob
    Sound Quality
    Reliability
    Features
    Price

    The two years i had with Vonage have been a mix bag of experiences. The service quality is “not bad” however, they need to look at ways to improve their customer service as most of the times you get unattended.

  • Bob Robrt
    Sound Quality
    Reliability
    Features
    Price

    My time with vonage is of more than 2 years now and i even use their virtual numbers. the overall call quality of vonage is good and i had one faulty device that i just got replaced in 2 hours which was kind of quick. keep it up vonage.

  • Damonique
    Sound Quality
    Reliability
    Features
    Price

    I often come across many reviews bulling Vonage, but to be honest, i did not have too much problems with Vonage. With the exception of few minor glitches that one might come across even in case of other services, they are a decent service. Even their customer service is fairly above average considering the number of customers they are catering to.

  • LeVon Thomas
    Sound Quality
    Reliability
    Features
    Price

    The best about Vonage is that they provide me a complete vonnage interface even when I am travelling and staying in different hotels. Now they have lowered their prices further. They are offering E911 facility also.

  • Justin Klapprodt
    Sound Quality
    Reliability
    Features
    Price

    Vonage is a wonderful VoIP provider. However, many people don’t know how to use their help line. I was really amazed they way they ported my number. I simply sent them my number record with Verizon. As I did not want to use that number during that period of time, so Vonage people gave me a temporary number. After a few days, I did not even notice that my number was ported.

  • Ed Hammond
    Sound Quality
    Reliability
    Features
    Price

    I have just plugged in my router and phone wires in to the adapter provided by vonage. I have made a few trial calls to my friends and family. During those calls, I was surfing internet also. I have done browsing and calling simultenously. It is working fine until now.

  • Cavan Carlton
    Sound Quality
    Reliability
    Features
    Price

    I have just plugged in my router and phone wires in to the adapter provided by vonage. I have made a few trial calls to my friends and family. During those calls, I was surfing internet also. I have done browsing and calling simultenously. It is working fine until now.

  • Cavan Carlton
    Sound Quality
    Reliability
    Features
    Price

    I have read a few negative reviews and I am sure these are from their competitors. They only problem that you can get with the vonage is not because of vonage but simply because of your internet. I have been using this service for more than three years and I have never faced any problem until now.

  • Karl Henry
    Sound Quality
    Reliability
    Features
    Price

    I have plugged the new vonage V-phone into my phone set. Definitely a high speed internet wire is also plugged in to the adapter. Now I can enjoy incoming and outgoing calls at very low cost.

  • Carly Benson
    Sound Quality
    Reliability
    Features
    Price

    While comparing vonage with Frontage Vonage seems a service from heavens. It gives no problem during configuration. You can use it in your office as well as at home. Once I successfully made a serial connection between my office and home modems.

  • Jason Osborn
    Sound Quality
    Reliability
    Features
    Price

    I have been using Vonage for the last three years. They have improved their voice quality significantly. I used this service in my office also. It offers the most reliable service and call quality is really good. I have to travel and lot and I can use this service in many countries. I have used it in Canada, Brazil, Argentina and India.

  • Danny Maloney
    Sound Quality
    Reliability
    Features
    Price

    I opted for Vonage because i was promised that my old number will be transferred to their service. i kept on waiting for 30 days to see if they would do that themselves but after waiting for so long they never contacted me. i finally tried to call them up. first it was difficult to connect and it took a long time and once i get connected, they told me they had changed their policy and they won’t transfer my number. I haven’t even been refunded back and would ask everyone to stay away from Vonage.

  • Elsy Thomas
    Sound Quality
    Reliability
    Features
    Price

    I have been using Vonage service for a long time. They have improved their customer service. However, the service works only if you have high speed internet. If you don’t have a reliable internet service, you would not get up-to the mark service.

  • Waukesha
    Sound Quality
    Reliability
    Features
    Price

    I have been a user of Vonage for the last 5 years and tell you the least, these five years have been the most torturous one for me as a consumer. Being a subscriber to many other kinds of services, i strongly believe that customer care is the hallmark of success for modern phone companies but to say the least Vonage has been the exact opposite of that.

  • Kevin Aicardi
    Sound Quality
    Reliability
    Features
    Price

    It all started very well.I had some problems in the beginning but then it went smooth until my modem get overheated. But that modem was never replaced even after complaining for very long. all my calls were redirected to cell phones which further increased my phone bills. I am disappointed in you Vonage and am leaving your service. No more Vonage.Thank you very much.

  • Jacob Widman
    Sound Quality
    Reliability
    Features
    Price

    I have been with vonage for the last one and a half year. What i love the most about their service is that they offer highly affordable packages and their service is superb. I wonder why so many negative reviews are being found about them online.

  • Matt Gorbet
    Sound Quality
    Reliability
    Features
    Price

    I got my Vonage from best buy. I brought it home and configured it successfully within 15 minutes. I could make my first call without any problem. I asked vonage to port my number from land line to vonage. They did it within very few days.

  • Marshall Stokes
    Sound Quality
    Reliability
    Features
    Price

    I have been using vonage for more than a year. As a whole I am quite satisfied with them. The service rarely creates any problem but it is definitely because of my internet service provider. With vonage I can access my voicemail and account information anytime on internet.

  • Marcus Aaron
    Sound Quality
    Reliability
    Features
    Price

    If you are looking for great features and state of the art technology for your calling, you must select Vonage. Their customer service is a bit busy but they compensate it with their email support. Once you sign in, you accounts gives answers to all your questions. If you need support, just send them an email and it will be answered within a day or two.

  • Matt Willkom
    Sound Quality
    Reliability
    Features
    Price

    I have been using Vonage for more than a year. I signed up with them when I had DSL service. At that time, I had brought that service simply for a trial. I had a few issues in configuration but finally I did it successfully. After that configuration, there was no issue at all. I was quite amazed at the results. I was getting a really prestigious phone service at very competitive rates.

  • Mary
    Sound Quality
    Reliability
    Features
    Price

    The best thing we like about Vonage had been its low rates of calls. We have to make a lot of international calls to many destinations abroad. At times the calls don’t go smooth and we have some echo problems. And dependence on internet can also be problematic especially when you have internet connection problems.

  • Phil
    Sound Quality
    Reliability
    Features
    Price

    Although it has been one and a half year that i had with Vonage. I did not have too many problems with their service occasionally however they do misfire in terms of reliability. Rest, all is well with Vonage.

  • Barbara
    Sound Quality
    Reliability
    Features
    Price

    Overall, Vonage has come far in improving its service. Most of the complains that you would see about Vonage have been registered in yester years. But at times they can be a bit shaky, however, in general they are a good service.

  • Jeff Stiefel
    Sound Quality
    Reliability
    Features
    Price

    I am with vonage for the last 4 years and all i can say is there weren’t any major problems. Some service and maintenance outages were there but all those were preplanned and there weren’t any undisclosed outages that i can complain about.

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