voip.com

VoIP.com is an internet phone service company that offers its services to residential as well as business users. The company offers dialing facility to make local as well as international calls. Let us review the company’s phone service against different set industry standards.

Voice Quality

Voice quality is a major concern of the customers. Just good voice quality is something of the past and now the subscriber wants a phone service that has flawless crystal clear voice quality. Voice offered by VoIP.com is of mediocre quality and lacks the level of clarity which is fast becoming the minimum bear standard of the phone service users.

Service Features

Service features play a very important role in defining the capabilities of a service provider. A lot of service providers offer exotic service features but few of them are able to provide free features packaged within the calling plans. Most of the phone services providers want to be paid separately for few extra ordinary features. VoIP.com also offers many features but most of the in demand features are only provided upon extra payment.

Service Reliability

Service reliability is a key characteristic of a VoIP service. Without reliability you cannot depend on any service. VoIP.com often faces break downs and customers complain about the interruptions during international calling. Increasing customer base is a major problem for companies that only want to add more customers to their portfolio but when it comes to reinvesting into their equipment, infrastructure, and technology, they just want to go on with the bare minimum.

Calling Plans

Call plan flexibility has become a key ingredient of a good VoIP service. Every good service provider provides you with a lot of calling options to choose from. VoIP.com has different calling plans for different types of customer segments. The residential plan options of VoIP.com offer four premium residential VoIP calling plans. There are two business calling plans offered; one is the hosted PBX with contract and the other one without contract. However international calling only provides one calling plan.

Price

Pricing structure denotes the market competitiveness of a service. Switching to an internet phone service without benefitting from the cost advantage would be of no use. VoIP.com is a lot overpriced when compared to main stream service providers and that is a major consideration these days for the subscribers.

VoIP.com service falls just below the standard mark because it not only lacks reliability, is costlier but also fails to deliver even average voice quality.