Reviews & Comparisons of VoIP Providers

ViaTalk

Posted on May 10th, 2006 in VoIP Reviews | 42 comments
Editor’s Rating
Sound Quality
Reliability
Features
Price
Average Ratings (from 42 ratings)
Sound Quality
Reliability
Features
Price

ViaTalk is a VoIP provider that offers internet phone services to residential as well as business consumers. It provides local as well as international phone dialing facility. Let us review this service and see what this service has in store for us.

Voice Quality

Voice quality is of key consideration whenever you have to choose a phone service. ViaTalk has disappointed its customers in terms of voice quality as many complain that you start getting cracked voice even from the start of subscribing to their service. The worst comes once you try to contact their customer support for that. You won’t find any help in this regard. They hardly provide an average voice quality to their subscribers.

Service Features

The overall service features offered by ViaTalk are very few and those are also basic. A lot of bigger phone service providers offer a lot of service features to their customers. They provide many advanced service features even within their own calling plans. ViaTalk charges you for availing the facility of advanced calling features like call record, second phone line, soft phone access, distinctive ring, and call broadcasting.

Service Reliability

Service reliability is something that no customer wants to compromise on. The sound quality of ViaTalk is not only very marginal but the customer support also lacks care. Some of the customers have also complained that ViaTalk over charges their customers which can be bad because no one wants to pay for a service that he did not utilize. Such service quality and customer disengagement can be a frustrating experience for the customers.

Calling Plans

Call plan flexibility is a very important factor for any VoIP provider. There are many new companies that are using the false tactic of providing a low call plan for just a few months and they later charge a lot more. Firstly, ViaTalk does not offer variety in the call plan options that it offers to its customers. Secondly, ViaTalk has confusing calling plans that are not easy for ordinary customers to understand. ViaTalk fails to offer wider call plan options to its customers.

Price

The last thing a phone service user wants is higher phone bills. In this era of competition, customers want a service that is highly price competitive. Pricing structure of ViaTalk has been such that they lure in customers with low initial investment but they later on heavily charge their customers per month.

ViaTalk seriously needs to do more in terms of service reliability, customer care and calling plan as well. It also needs to revise its calling rates which should be reflective of its true capabilities not its wishes.

ViaTalk4.0625Zach2011-10-11 04:26:10ViaTalk is a VoIP provider that offers internet phone services to residential as well as business consumers. It provides local as well as internationa…
ViaTalkZach4.06252011-10-11 04:26:10ViaTalk is a VoIP provider that offers internet phone services to residential as well as business consumers. It provides local as well as internationa…
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  • David Atkins
    Sound Quality
    Reliability
    Features
    Price

    Two months ago, I decided to switch to ViaTalk. ViaTalk’s excellent service has proved that my decision was right. Until now, the quality has been appropriate.I could not find a chance to complain about anything. Unlike other providers, they sent me adapter within two days. I used the service for two weeks as a trial and then asked them to port my number, which they did quickly.

  • Franz Romer
    Sound Quality
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    Price

    I have been a ViaTalk customer for the past five years. In these five years, I never faced any problems with them. However, yesterday, I tried to run fax machine with their service but I could not configure it. I contacted their support department and they got through the process without so many odd questions.

  • Michael Philpott
    Sound Quality
    Reliability
    Features
    Price

    Earlier when I switched to ViaTalk, I had problems in configuration but then I contact their support team and they solved my problem in a few minutes. After that, I used the service without any problem. The voice quality is fine and features are good. I would recommend this low cost service to everyone.

  • Robert Bouyea
    Sound Quality
    Reliability
    Features
    Price

    When sunrocket decided to leave the kitchen, I had no way but to switch to some other voip service provider. Since then, i have been using ViaTalk. Until now, I have never faced any problem so you can call me a satisfied user of ViaTalk. Earlier I had problems with poor voice quality but then they improved it. Now I am not having any problem with them.

  • Robert Bouyea
    Sound Quality
    Reliability
    Features
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    I never had any issue with ViaTalk. They shipped their equipment within three days of sign up and ported my number in only 9 days. I have to hold for a while for while talking to customer service but they know how to solve a problem. Their tech team is highly trained and can answer some very difficult questions.

  • Terrance
    Sound Quality
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    They offer almost the same type of service as Vonage. They also have the buy one get one service. They very much resemle vongae

  • Tom Sheehan
    Sound Quality
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    I don’t know why people suffer for nothing. When I got my first VoIP phone, I also had to face a little problem in configuration but that was only because of my router. There was nothing wrong with the voip service provider. Now I am enjoying Viatalk service through softphone.

  • Ben southland
    Sound Quality
    Reliability
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    Price

    I have been using ViaTalk for a long time. I never had any problem like voice quality or dropped calls. If any user of ViaTalk is having such problem, that means there is some problem with the internet connectivity. Their rates might be higher than others but they compensate these rates well by their outstanding quality of service.

  • Mike Topham
    Sound Quality
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    I have subscribed to their service for 9 months now and i am fully satisfied. no questions asked and no problems faced.

  • Fusionteck
    Sound Quality
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    A few months ago, I was a Teleblend client. Unfortunately, their customer support was too poor to go with them. Finally, I switched to ViaTalk. Now I am using ViaTalk service and I am completely satisfied with their performance.

  • Carl Friar
    Sound Quality
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    I had been referred many times to subscribe to viatalk by my friends and family members but i kept on resisting due to earlier bad experiences i had. but ever since i have switched to viatalk, i find myself at ease.

  • A. Marie
    Sound Quality
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    My brother first introduced me to VoIP service. After some soul searching i decided to go for viatalk and have found them exceptional. Way better than my old telephone service

  • Patricia Merry
    Sound Quality
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    I found a lot of unethically posted negative commends about viatalk but since i am the user of this service, i have found onthing wrong with it and just love viatalk phone’s customer support.

  • Deb Vance
    Sound Quality
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    Price

    I have been with this service for two years now and there weren’t any bigger issues. I have got 2 phone lines and fax as well. Everything is working in perfect order. I will recommend it to others as well. Good going viatalk.

  • Tim Newnan
    Sound Quality
    Reliability
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    I have found on hiccups in this service. I was using VONAGE before i. If you think it can’t compete with big names of the VoIP industry, you are wrong. They are worth the praise.

  • Jason Kalmbach
    Sound Quality
    Reliability
    Features
    Price

    Their customer service is a bit shaky but still i am not complaining. A happy customer or at least reasonably satisfied.

  • http://deefrederick@aol.xom Dee-Frederick
    Sound Quality
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    How about being charged for a service your never used in the first place. if you are able to put yourself through using their service only a miracle can extend your call beyond five minutes. And if you are not happy you will have to pay the penalty too by giving a hefty 49.94 dollars disconnection fee. And wait, the best part is still to come. They won’t even accept that the fault was at their end.

  • Mike – Wilmington
    Sound Quality
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    I never try to be cheeky by criticizing unnecessarily but this was the first time i found the customer care with such a negative attitude towards customers. They offer a really substandard phone service. When you ask them why, they have their unjustifiable logic to explain. After four months of continuous torture i had to quit their phone service. I won’t recommend them to anyone else either.

  • Andrea
    Sound Quality
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    I just want to get rid of this company’s service as soon as my contract with them expires. The ladies and gentlemen working in this company have no respect for customer, to say the least. And yea on top of all that they have secret terms and conditions which they only disclose once they have been successfully able to trap you down. I won’t recommend it to anyone. Why would anyone pay a lofty $199 for all the pain and agony.

  • Jerry
    Sound Quality
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    I have a little issue with viatalk and that is a bit of slow dialing but overall their is above average. keep up the good work and try to improve this slow dialing please.

  • Patricia Marquez
    Sound Quality
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    There are many biased reviews that try to unnecessarily portray a negative image of viatalk. i have been with this company for the last 5 years and haven’t found any issues. ViaTalk is a very good service and you should not even think twice before going for it.

  • KenJohn
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    I have been with viatalk for two years and found it excellent. i have even recommended it to my friends. Cheers to Via Talk.

  • Glen Roanoke
    Sound Quality
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    I was first introduced to ViaTalk via my colleague. He told me that this company offered really low cost phone service and i started using it. Initially i was skeptical about for the last four years i have not found anything wrong with them.

  • Blibman
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    I read many reviews regarding viatalk and some of them were even dreadful but i have been using them for quite some time and find them very good.

  • Harry
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    They offer a fine package overall but what i like the most is 2 lines with 2 years for just $199.

  • Barrett Davis
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    I have been with sun rocket for a lot of time but then my service started giving me a lot of problems. I switched many services but every one of them thoroughly disappointed me until i switched to viatalk. Thankfully they offer great service.

  • Andrew Hubacher
    Sound Quality
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    I had been using sunrocket but they were offering a really expensive service. I was up and running to find a good internet phone service all the time because of the problems. Finally my friend suggested me to use viatalk and they offer cheap VoIP service with great features.

  • Michael Turner
    Sound Quality
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    I have been using viatallk for the past seven months without any problem. Their after sales support is excellent. Sound quality is perfect. In the last seven months, it was down for 40 minutes only but that was only because of my internet provider. I could not find any thing wrong with ViaTalk.

  • Ken Moon
    Sound Quality
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    I would just have to say that the two years that i had with this service, i hadnt’ had any problems. The customer support is great and i did not in fact need to get a lot of support at all. Many of my friends are using it because of me.

  • Bryan Hill
    Sound Quality
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    I was really compelled to post this review because i have been thoroughly impressed by the quality of phone service that viatalk offers. I earlier used Sun Rocket but now i am happy that i don’t have to pay the heavy bills as viatalk is cheap and reliable as well.

  • Stephen
    Sound Quality
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    I am using ViaTalk’s Lite plan. I get 2000 outgoing minutes in this plan. I love this plan because all incoming calls are free. Their customer support is out class. I have been using there service for two years and they have won my loyalties as they never disappointed me on any issue.

  • Pascal
    Sound Quality
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    Earlier I was afraid of leaving my landline phone service. At my friend’s advice, I gave a few months trial to Viatalk. I was quite happy with their performance. In three months of trial, I did not have a sing problem. I would recommend others to leave the land line and switch to Viatalk.

  • Jeremy
    Sound Quality
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    I tried to ensure that i find the best VOIP service online and my search finally came to rest once i landed with ViaTalk. I not only found their service to be excellent but with a lot of features to offer to their customers.

  • Keith Baker
    Sound Quality
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    I have no complaints against ViaTalk and there is not doubt about the fact they offer good service but still they are a bit over priced and this thing keeps on pinching me.

  • Craig Clary
    Sound Quality
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    I read the reviews and I was scared, but these guys are absolutely wonderful. The sound quality is terrific (after I updated to a QoS router) and set my host to San Jose. I’m getting 30ms Ping Times out of San Jose and the service works perfect.

  • Brian Padgett
    Sound Quality
    Reliability
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    Price

    I am with this service for the last 9 months and very happy the way things have unfolded. There were some minor glitches but again the problem was with slow internet connection. I upgraded my internet connection and all is going just great.

  • Bill Dawes
    Sound Quality
    Reliability
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    Price

    I am with ViaTalk for the last 3 years and the people who referred me to this service love it. The functionality they offer is great. They are easy to configure and install. I can afford them quite easily and still the call quality is awesome. All i can say is i love viatalk.

  • Greg McGoon
    Sound Quality
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    The problem was with my router but then again i did not know it from the start. After changing the router, my viatalk service started working just fine. No more drop calls or reliability issues that i faced. I would recommend you to use a faster internet connection for internet phone.

  • David Garelik
    Sound Quality
    Reliability
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    Price

    Viatalk may not be the best service that i have come across but still i highly regard them because of their affordability. Secondly, they are a bit overcharging for international rates but still they offer superb customer support which is why i really love to have them.

  • Greg Nutcher
    Sound Quality
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    Price

    I have been with viatalk for the last six months. Earlier i was using many other internet phone services but every one of them had one issue or the other due to which i kept changing services. Now i have started using viatalk and can only say that they offer great phone service.

  • Eric Millegan
    Sound Quality
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    Price

    I have been using sunrocket in the past and the experience has been nothing short of utter disappointment. Same is the case with teleblend. After so many services i have finally opted for viatalk and i am happy the same things are going ever since i turned to them.

  • Dave Powers
    Sound Quality
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    I am not pretty sure about the problems people have that i read about viatalk.They offer superb service without any glitches and all i can say is that they offer all the facilities that i ever dreamed of. I switched to them from Oom and boy they are so better than them.

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