VoIP and Call Centers

Call centers have existed in the past, in central locations where hundreds, if not thousands of employees sat at desks, with headphones, telephones, and computers, and took customer service calls. Today, thanks to VoIP call centers have had a rebirth. The early traditional call centers were comprised of circuit switched networks. Circuit switching requires electrical circuits and is reminiscent of the early...

VoIP and 911(E911)

VoIP and 911- are we applying old methods to new technology? The basic infrastructure of the 911 system relates to the fact that every home has a standard landline, and that phone line can be traced to produce an accurate address. This makes the 911 system “traceable” and is even deployed in the “reverse 911 system”. Because VoIP technology exists by sending “Packets” or units of information as data...

Voice Quality

As technology continues to present us with new and stunning audio programs, we must be sure that we are not exchanging flexibility with voice quality. To have a successful experience with VoIP, we must first make sure that our computers and all of its subsequent equipment is up to standard. This includes motherboards, speaker boards, video cards, audio and video Codecs, speakers, and of course your microphone. VoIP...

Philips announces video VoWiFi phone

Dutch electronics company Philips has announced that it will soon release the VP5500 video VoIP handset—initially in the Netherlands (late 2005) and then the rest of Europe by first quarter this year. What’s great about this nifty little gadget is that it has a VGA camera for videoconferencing, and it runs on Linux! Running on a WiFi-standard network, the handset will offer users the advantages of inexpensive...

Top 6 VoIP Phones

When it comes to VoIP, everyone wants a great phone to compliment his or her system. Some phones come free when you purchase your service, others you must pay for additionally. Here are the top Ten VoIP phones. Uniden UIP1868P 5.8 GHz VoIP Phone System Features include: Corded Base Keypad and Duplex Speakerphone 5.8GHz Digital Expandable (up to 10 handsets) System Extra Caller ID Handset and Charger...

VoIP: not just price, but also quality

Many users of VoIP services, whether through VoIP handsets or their PC-to-PC calling software, are not aware that VoIP offers better voice quality than the regular analog telephone service. Not only does calling through the internet make things easier on the wallet, it makes things more pleasant to the ear, too! Regular analog phone calls are transmitted at a frequency equivalent to 11.025 KHz and a bitrate of 21...

Top 10 VoIP Providers

VoIP is the new technological phone system. It is highly valued for its competitive prices and cost effectiveness. It offers many of the same calling features as regular landline services at typically no cost. VoIP allows users the freedom to use their high-speed Internet connection to integrate their phone, audio, video, and web browsing capabilities into one application. Because of these new trends, VoIP providers...

Vonage will pay you to sign up!

For the whole of January, leading Voice-over-Internet Protocol provider Vonage will give US$ 100 mail-in rebates on the purchase of any Vonage-certified VoIP phone unit. Yes, you heard that right, even with a purchase of a phone worth less than US$ 100, you will still get a hundred bucks off—say, you pick up a Netgear VoWiFi phone for US$ 40; with the rebate, you get US$ 60 net. It’s like going to the store to...

Google being sued over Google Talk

Leading search provider Google is being sued by a small patent-holdings firm for the unlicensed use of technologies that it claims it holds patents of. Rates Technology, Inc. (RTI), based in New York, has holds two patents filed years ago, which pertain to technologies that can lower the cost of non-domestic telephone calls. RTI is claiming that Google Talk, Google’s instant messaging-cum-voice client launched in...

The Power of VoIP

VoIP or Voice over Internet Protocol is becoming the powerful choice for residential and business customers when it comes to selecting telecommunications applications. VoIP or Voice over Internet Protocol is the technology used to transmit voice or audio files over the Internet. Using what is known as the Packet Switching Network, audio is transmitted over the Internet and then received by a computer, VoIP phone, or...