8 X 8 provides VoIP phone services to the businesses. It offers its services to different business sizes. All its VoIP solutions revolve around the business communication needs. Let us see what it has to offer to its customers.
Voice Quality
Businesses are very particular about the services they hire. Voice quality makes a lot of difference when it comes to corporate clients. Clear communication cannot be possible without crystal quality voice. 8 X 8 provides premium quality voice to its customers that ensures easy talking on the phone with customers and as well as among employees.
Service Features
All leading VoIP service providers offer excellent service features to their customers. Service features define what a phone service can really offer you in terms of convenience and control. Leading phone service providers usually provide more than 25 calling features and most of these service features are offered within the calling plans without any extra charges. 8 X 8 offers lesser number of service features and charges for many additional features that are provided free of cost by other phone services such as toll free numbers, E911, and virtual phone number etc.
Service Reliability
Service reliability is a key issue faced by many phone services. 8 X 8 fails to delight its customers with high quality service. Some customers even complain about lack of a proper backup in case of a problem, which can be really frustrating. Contacting the service representative for help can take a lot more than usual. Without being trouble free and dependable, any service cannot be marked as standard.
Calling Plans
8 X 8 has designed all its calling plans for the businesses only. Though calling plans offered by 8 X 8 are holistic in covering all the different types and sizes of businesses but they don’t offer any residential calling plans. This defines 8 X 8 as a service only for the businesses and not for the domestic users.
Price
Competitiveness of a phone service is ultimately determined by the price charged by the service provider. 8 X 8 is a lot expensive service when compared with other services. The local and international calling rates are way too high then available in the market. Businesses need phone services that are reliable and cost effective too.
8 X 8 falls in the category of average VoIP phone services because it has low voice quality, less reliability and is meant only for businesses.
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